"Online order went smoothly. Received order confirmation, but no shipping confirmation.
On June 3, 2003, I called dealer to inquire about my order. Was told they needed a special access code from my credit card. I think they can collect this during the order process rather than delaying my product shipment by five days before getting the code.
Product was shipped out June 5 (another 2 days after my inquiry) via Fed Ex 2-Day, courtesy of dealer in an effort to make up for lost time. Although I appreciate the gesture, for some reason my product did not arrive at my home until June 9. FedEx seems to have admitted culpability, as they have not charged the shipper any delivery charges. I, however, could have driven to NY and bought my camera and returned to FL in the time it took to get this product: A total of 11 days.
When I took my delay to the attention of Digital Direct's CEO, he did try to take action to correct my delay. However, his efforts depended on timely shipping.
Firm is pleasant enough to deal with, but really needs to address fulfillment issues."