ResellerRatings
  • STORE REVIEWS
  • PRODUCT REVIEWS
preloader
2/5
"Online order went smoothly. Received order confirmation, but no shipping confirmation. On June 3, 2003, I called dealer to inquire about my order. Was told they needed a special access code from my credit card. I think they can collect this during the order process rather than delaying my product shipment by five days before getting the code. Product was shipped out June 5 (another 2 days after my inquiry) via Fed Ex 2-Day, courtesy of dealer in an effort to make up for lost time. Although I appreciate the gesture, for some reason my product did not arrive at my home until June 9. FedEx seems to have admitted culpability, as they have not charged the shipper any delivery charges. I, however, could have driven to NY and bought my camera and returned to FL in the time it took to get this product: A total of 11 days. When I took my delay to the attention of Digital Direct's CEO, he did try to take action to correct my delay. However, his efforts depended on timely shipping. Firm is pleasant enough to deal with, but really needs to address fulfillment issues."

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Helpful
Cool
Delete Review
Share