- STORE REVIEWS
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2012-10-16
1/5
"Let me say I knew some people at their North Carolina facility that expedited matters and canceled my order. NOT their offshore customer service reps who are a joke. NEVER will I shop directly from Lenovo as my experience reflects all who posted here. I ordered a T430 I needed ASAP and was delayed twice after the sales rep promised speedy delivery within a week as the unit is readily in stock. Had NO idea how bad their order system is and did not read these reviews unfortunately.
After speaking with their rep they tried to provide a 5% discount and not cancel but I refused it demanding they cancel immediately. They told me the regular BS that it takes 3-5 days to cancel and it may ship in the meantime. I advised that the UPS shipment will be refused and sent back where it came from and NOT to charge me any restocking fees. Again they started telling me the same old 3-5 day routine cancellation process which I found appalling.
I contacted an executive I knew well at their North Carolina facility and that individual put the kabosh on the order. Most US orders go to their North Carolina fulfillment facility where they are configured and shipped. The executive definitely knew about the serious problems with ordering direct from Lenovo and advised if I needed a computer right away to contact one of the authorized resellers as they have T430 in stock and can configure them to your specs.
Getting a couple recommendations I did just that and my T430 shipped overnight arriving the next day from the reseller. Sure I paid a little more but worth it! Refreshing dealing with an American company who took good care of my needs.
To anyone, seek out authorized Lenovo resellers in the US. Google for one near you, use CDW, PC Connection, eBay or Amazon and avoid the Lenovo abysmal customer service entirely. I often wonder why Lenovo would just distribute their products to channel partner locations world-wide and have them configure the machines best equipped to suit the needs of the customers. Obviously Lenovo does not care about their horrible customer service dealing direct with customers. On Lenovo's web site they list these national and local resellers
Here is a national reseller:
https://www.cdw.com/shop/search/Lenovo/result.aspx?b=LVO&key=t430&SortBy=TopSellers
I also own Dell computers and their business customer services are no where near as bad as Lenovo's is. Even HP is a far cry from Lenovo."
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