- STORE REVIEWS
- PRODUCT REVIEWS
2019-01-08
1/5
Never received order
"I placed an order that was expected to arrive just before Christmas. The item never came, the tracking link from the order confirmation email showed no information, and I never received any order updates after the initial confirmation. I reached out to customer service with an inquiry. I did receive a response, but it said 'Your order was canceled'. I replied that they could have at least let me know and I asked what happened. I was given no extra info - just 'your order was canceled in error - sorry. Would you like to re-place the order?'
So I asked how much that would be and when would it be here. They replied that it would be the same price and they would ship it out in 5-7 business days. WTF? I've already waited 3 weeks, they could have at least offered to expedite the shipping. So nope - you're fired."
