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2022-12-29
1/5
OMG!
"Where shall I begin?
I routinely order a double order of personal checks, with carbons. The last time I ordered them, the first pack (I of 2) arrived, but the second pack never did. I spoke to a representative at Checkworks, who told me she didn't know what had happened but that she would make sure the second pack was sent out.
A couple weeks later, it did arrive, and I put the unopened pack my desk drawer. Fast forward a couple more months when I opened Pack #2 and discovered that they are duplicates of Pack #1! I called Checkworks and explained the problem. The representative is great! She gets the starting/ending check numbers all straightened out and tells me the correct checks will be sent right out.
They did arrive. But today, I discover that I was charged for a "new order" and the amount was deducted from my checking account. I called Checkworks (again) to clarify my last transaction with them. I do not know where the breakdown is over there, but I could not get thru to the rep that my last order was not a "new" order and I should not have been charged. We went back & forth a few times and she sharply asks, "So, are you looking for a refund?!" "YES!" I pray this is the last time I have to call them.
As long as I'm venting here: Checkworks now seems to be using inferior, more coarse paper in their checks."
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