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2021-07-09
1/5
Worst company ever
"Used to be a great place to shop but steadily been going downhill.
Ordered a fridge for my disabled dad and booked online for it to be delivered in four days so we thought we would wait it out. The day comes and not a word on the delivery so I called them.
Apparently the item I had selected was out of stock due to an error and I would need to choose something else. I opted for something $140 more expensive and asked the guy to send me something to pay it and he pre booked it for 2 days later.
Hours passed with nothing so I called back and got a different guy who said leave it with me and I’ll get it fixed up. Still nothing. 8pm that night I ring and find out that they had entered notes saying I would pay and call back but I had no way to pay. The lady on the end of the phone sends me a link to pay and it’s paid immediately and she books it in for 2 days later. I receive a message telling me it’s coming tomorrow instead.
Needless to say it doesn’t arrive tomorrow nor the next scheduled day. I ring back and am told that they don’t know what happened and that the earliest they can book it is tomorrow which is Friday. I say ok but please make sure it is coming as I have shopping being delivered and need the fridge. This is confirmed according to her 100%.
Needless to say here I am on a Friday with 100s of dollars of groceries that are all bad due to yet again no fridge. I ring only to find that they can’t deliver until Sunday and yet again surprise surprise no one knows what went wrong.
I used to shop here all the time and have spent tens of thousands of dollars at good guys. I won’t EVER shop here again as it’s just beyond the point of ridiculous."
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