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2022-12-31
1/5
Where is the option to leave them ZERO stars
"I've been using these guys for almost ten years for business cards, postcards, and flyers. The quality was never amazing but I liked the price point . They totally screwed up on my last 2 order but it was this last one that sent me over the edge - I WILL NEVER USE THEM AGAIN!
I made my original order on 12/7 with an est. delivery date of 12/15. It was X-mas cards that I wanted to send out before X-mas. When I received the order on 12/15, it was a bunch of cards for a company so they sent me the wrong order. I called and emailed them immediately to get this fixed. Instead of offering to "OVERNIGHT" me my new cards, they told me they would put it into a queue and when it gets printed, they would then send it out per the ORIGINAL SHIPPING i paid for which would then get here on 12/28. I was furious but told my family members that my cards would be a little late. Once the cards were "printed" on 12/22 - 7 DAYS AFTER THEY MADE THE MISTAKE, they called and left me a message that said they would send it out the next day (12/23) if I'm ok with that. I emailed them back immediately and said "GO AHEAD" and they sent me a notice that said it will be estimated to arrive on 12/28. ON 12/29, I called them and said I didn't get them yet and the rep said "Oh it's being cut as we speak and will be sent out as soon as possible". WHICH IS COMPLETELY DIFFERENT FROM THE CALL I RECEIVED ON 12/22 THAT SAID IT WAS READY TO BE SENT! I asked to talk to a manager and they did not have one available. I asked to have a manager call me back and they had another rep call the next day with "NOTHING THEY CAN DO ABOUT IT" except for pay for the shipping. $12 compensation for a $100+ item that is now going to arrive ONE MONTH AFTER THE ORDER DATE! You tell me if that is fair?
I have worked in management before if the screwup is this bad, I would just fix it even if I lost money. They are not only going to lose money but future business from me!!!!"
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