- STORE REVIEWS
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2009-06-12
1/5
"I opened an account with Stamps.com thinking it would be extremely convenient. Unfortunately, I supplied a 15-character username, and the software only allows you to type in fourteen.
So, I never got to even try my account. Their support personnel was not helpful at all, so the issue went unresolved until finally I was able to cancel my account... or at least I thought.
After my "free trial period" was up, I was charged $17.99. So, I called to cancel my account (again). After jumping through hoops for 30 minutes (listening to the advantages of an account I couldn't log into if I wanted), I was told my account was really cancelled this time. Oh, and I get charged a cancellation fee as a bonus.
HORRIBLE!!!!!!!!!!!!!"
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2004-09-18
5/5
"I was a bit weary of DeepDiscountDVD due to their rating. But, I was willing to take a chance due to the very low price. And, I was pleasantly surprised. The expediting process took less than 48 hours, and I received the DVD's four days later. No problems whatsoever!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2003-11-17
5/5
"Good deal.. no extra fuss about my order. Great company!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2003-11-08
1/5
"After I placed my order, I received contradictory notices from the company. One stated that my order was to be expedited within the next few days. One message was on my answering machine stating that my order couldn't be expedited until I called a representative. Once I called, the associate merely wanted to confirm that I didn't want the extended warranty. I had to tell the man three times that I didn't want the warranty, until I finally told him to cancel my order.
Two days later, I received an e-mail stating that my order was about to be shipped. I called Partspc.com, and they told me that they couldn't stop the shipment. After many failed attempts, I finally got a response from a representative who said that all charges to my credit card (including shipping and handling) would be refunded.
I have had the motherboard returned to them, and now I have received an e-mail saying that I have to sign an RMA agreement before I can get my refund. But if I sign the agreement, I am agreeing to not receive a refund on my shipping and handling, and I have to pay a 15% restocking fee. So, I just called Partspc.com, and the lady said that I would my charges would be refunded within the next few days. There seems to be no communication within this company.
I might also add that every time I call and ask for the two representatives that I have dealt with the most(Faizal and Jason), the lady will say, "Ok, hold on." After some muffled talking, she'll tell me that they're not there. Then, any time I ask her a question, I'll hear her quietly repeat my question to a man who will answer it. Seems fishy to me. Oh yeah, and no one at Partspc.com speaks English fluently.
The worst company (online or not) I have ever dealt with in my life!!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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