- STORE REVIEWS
- PRODUCT REVIEWS
2009-02-26
1/5
"I simply cannot recommend this company. That's all there is to it. To be fair, the first item I ordered came through very smoothly and in a timely fashion...lucky for me because it was for my sister-in-law for Christmas. However, my second experience with this company was more than unpleasant.
I had ordered a stethoscope for my wife for Valentine's Day. Granted, I was a little late in getting the order in, so when they first told me that the order was backed up, I was pretty understanding. I waited another couple of weeks to see where the status of my order was and all the response I got in an email back was the attitude that this company could really not care less about whether or not I got my order fulfilled. As far as they were concerned they held no responsibility on the matter and it was the manufacturer's fault they didn't have anything is stock. Unfortunately for them, this customer did not see it that way. You see when a company says they have a product available for purchase, that means that company is responsible for getting that customer the product they have promised, not the manufacturer. If a company's manufacturer isn't producing the amount of product they need, the answer is simple: find a new manufacturer. If the company chooses not to do this, it is that company's fault for not having the ability to successfully complete their orders. AllHeart clearly does not agree with this.
So, I've waited all this time and I'm asking the status of my order. Not only does no one seem to know anything about when the order will be fulfilled, but I also don't get a reply in a timely fashion. So I've waited nearly a month trying to get information on the status of my order and never get any answers but attitude so I write a scathing email to the company about how terrible their business is and that they've wasted my time and I'm simply going to take my business elsewhere and NEVER recommend their company to anyone ever. I request that they cancel my order, but I simply don't expect it will be done. I went ahead and ordered a different stethoscope from a different company and guess what? Within a week I had the stethoscope in hand.
While it would seem bad enough, the story continues. Much to my unexpected surprise, I discover that they did indeed seem to have cancelled my order. However, while they were kind enough to grant my request, they seemed to have forgotten that I didn't want to be charged for what my order was for. So now I have no product and they've taken my money as well, and I have absolutely no guarantee of getting it back. The long and short of it is...DON'T use AllHeart!!!!! Not only is the company not professional, but they will also steal your money when you cancel your order."
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