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1/5
"Placed an order for the Canon Rebel T2i body and Tamron 18-270 lens on 2/26/10. Waited a few days without hearing anything, decided to call, and after the "normal" 15 to 20 minute wait time, talked to Thomas. I was informed the camera was backordered. Received camera and lens on 3/19/10, but the Nikon mount lens was sent, not the Canon mount I ordered. Called them back, decided on a refund of the lens price, and was told the money would be refunded a day or two after the lens was received. Got an RMA# and
shipped the lens back insured and got the delivery confirmation from the post office on 3/22/10. Called on 3/23 when the refund had not been returned, and was told by the end of the week. Called 3/26 and was told because of the Passover holiday they were not working and were behind. Called 4/1 and was told by the end of the week. Called 4/2 and was told by the end of the business day, and that the refund was made on 3/29 so they were going to call the bank and check. Its now 4/6, and I will be calling the credit card company today to file fraud charges against them for the $538.00 for the lens I returned, and I will be contacting the Office of Consumer Protection in New Jersey to file a complaint. Never do business with this company!! I think the people who have had a good experience with them were lucky and should never order from them again!
UPDATE: Money was credited to my account on 4/6. There is still no excuse for how long it took!"
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