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2022-07-09
1/5
They were happy to take my money but, when I had a problem - rejected entirely - won't be back
"I ordered some tools from this company - several times. They delivered and everything seemed fine. Then I ordered a set of fairly expensive screwdrivers now that they had my trust. I bought the wrong set! I wouldn't happily exchanged them or even accepted the correct insert bits or anything to help. I went through their return process online - was emailed an approval and I sent them back as per their instructions. They said to pack them really well etc. So I did! I didn't send the original box due to it being flimsy and I didn't think it mattered. They contacted me, rejected my refund and told me, I didn't send the original box. They didn't offer any assistance at all - no restock fee - no, "please send the original box...", no - "we can send a lesser but, correct set out to you but, can't give a refund" etc. Why accept my return, make me package and pay shipping on top of already buying the product THEN telling me "you didn't send the original box". They could've asked instead of immediately rejecting my return. OMG here's the kicker - they asked me several times "do you want us to send these back". Really? Why would I want them to keep my expensive set of screwdrivers that I can still recoup some of the funds as they are NEW. WOW the NERVE! I can't believe the horrible return (non-return) experience. It was a small price to pay - at least they won't continue to rob me. Good luck to the rest of you - hope you don't have to return anything to them..."
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