ResellerRatings
  • STORE REVIEWS
  • PRODUCT REVIEWS
preloader
2017-03-24
5/5
Excellent Service... Not-so-great Waiting Time
"My experience at NCIX was great as always. I spend a lot of money here each year, so it's nice to see great customer service in return. While it did take several phone calls for me to finally connect with a representative, Giang was an excellent help; He understood what I needed, and was able to do it for me, without having to give him any additional information. I love supporting a local Canadian business - and speaking with someone from the same city is a plus - but the amount of effort it takes to connect with an agent is a little unreasonable, I find. It took me countless phone calls over the span of my day before Giang finally called me back just as I ended my last phone call; This is after having been told I am first in line to speak to a representative numerous times. I'm sick at home today, so I have my entire day to spend calling, but normally I am extremely busy, and not getting a call back after having been promised one is much less than desirable. Excellent work otherwise, Giang - I will continue to do business with NCIX."

Detailed Ratings

Likelihood of customers making future purchases
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share