"I was initially skeptical because of: 1)the online reviews and 2)the lack of communication on Denim Express' part, but it all worked out quite well. I ordered my item and the money was immediately deducted from my checking account, but there was no verification of shipping. I called three times, no answer. Emailed three times, no answer. Fortunately the item arrived in perfect condition and in a very reasonable amount of time. Bottom line - their communication is non-existent, but I'm satisfied in the end."