- STORE REVIEWS
- PRODUCT REVIEWS
2018-06-25
2/5
Not happy -- look elsewhere.
"Ordered a backdrop from BackdropOutlet.com. They were appropriately responsive and I soon saw my layout proof on my screen. The logo was the correct logo and it was laid out and positioned as instructed and the colors were correct. I approved the layout for production, but when I got the product, I saw that some of the finer lines in the logo were missing. These would have been almost impossible to see in the full-screen view of their proof; I would have had to zoom in quite a bit to see this flaw -- yet when I reviewed the proof; I was looking for (1) them using the correct logo; (2) the colors WERE correct, and (3) the layout was as requested. Those were the proofing criteria described in their own website language. Is it on ME that I didn't zoom-in far enough to see the missing lines? Well, I guess I can see some logic there. But when I contacted them about it, they insisted the artwork was flawed (this is an Adobe Illustrator logo I've used in many many dozens of other applications without fail) and that if I wanted them to re-do it (which I was willing to do and pay for!), I'd have to "fix" the art first. I didn't just fall off the turnip truck and I knew this was a load of crap. So I found another source on-line -- there are many -- and had them do it. Perfectly, flawlessly, promptly, and using the exact same logo art I'd sent to B.O. I even emailed B.O. that another vendor had produced a perfect product using the exact same logo file I'd sent them, and (of course) I got no reply not an apology.... No, I cannot say that I'd recommend Backdrop Outlet."
