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preloader
2007-10-29
5/5
"Directron has surprisingly low prices, no sales tax for California, and cheap shipping to boot. Everything came in a timely manner (< 1 week ground from Texas to California). Not much more I could ask for!"

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preloader
2005-03-04
1/5
"I simply ordered a copy of GT4 for the PS2... first, they said they couldn't verify my credit card and so were going to cancel my order. They actually wrote me an email and asked me to reply with an alternate CC with verification... OVER EMAIL. That just had scam written all over it... Fortunately, they provided another phone number... for which I am now on hold for 1 hour and 15 minutes and counting. A smarter person would have hung up by now >__<. To make things worse, my credit card was in fact charged... and I have no idea if or when I will get my order. Avoid this sham place at all eCosts."

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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