- STORE REVIEWS
- PRODUCT REVIEWS
2013-02-09
1/5
"Below is a response that I just received. From Customer No Service. I ordered a RC Tank for my son for Christmas. It arrived on time, but did not work. I contacted CS and requested a replacement. They would not send one until they received their non working unit in return. They then took 4 weeks to send out a replacement. The one that we got was worth about $20.00. Yep, they sent the wrong one. I called them that day and they said they would just send back the money. They could not guarantee that we would ever get the correct unit! I said fine I will take a refund. They said it would take a could a couple days and we should see a credit on our statement. Well 9 days go by still no money. I called 4 times and no return call. I sent multiple emails... Finally, 02/07/13 I get a receipt for the refund except it is not the full amount. Wow, I sent them a request for the difference and they sent the crap listed below. PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY THEY ARE IN BAD SHAPE AND DO NOT CARE AT ALL ABOUT CUSTOMER SATISFACTION!!!
Thanks for contacting XenonProject.com, your friendly R/C Store.
I must inform you that per our sales policy we have credited you back a full refund minus shipping fees. Please feel free to review our sales policy.
http://www.xenonproject.com/policies
Please let me know if there is anything else that I may assist you with.
Your customer satisfaction is our #1 priority. If you have any additional questions or comments please contact us at ****@****.
Warmest Regards,
Michael - Customer Service Representative
On Thu, Feb 7, 2013 at 6:16 PM, Xxxx Xxxxx wrote:
I am confused? The line below is copied directly from my Bank statement.
You still owe me $18.81. Please process this in addition to the $153.98. you are processing now. I must assume this was a simple mistake on your behalf.
12/17/2012 POS XENON PROJECT INTE 12-15 CA
PURCHASE $172.79"
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