- STORE REVIEWS
- PRODUCT REVIEWS
2004-12-13
5/5
"I have ordered from EB Games nine times since 2003, some of them pre-purchase and some of them pre-played. I have also purchased from their store in the mall dozens of times before that. I have only received an unplayable product once, mailed it back and received a replacement that was playable. Shipping speed is amazing, I always use the cheapest shipping option and usually receive my packages within four days even though it's estimated at 5-10 days. EB usually has some excellent deals going on and as an edge card holder I can get excellent discounts on pre-played games."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
