"Wow, terrible reviews for this store. So I tried to order from this store many times now, and could not. I've tried to order $30 worth ETS brand loose leaf tea, before tax and meeting the requirements (i.e. not customized item), and online did not remove the shipping fee. I contacted the live chat customer service (spoke to Daniel & Sam) and they could not help me. They didn't even know what "customized items" were. So I called as suggested, and after pressing heaps of numbers to speak to a live rep, the live rep told me he couldn't help me and asked me to write down a customer rep e-mail. I said I had to walk back into the office to get to the computer so I can type down the e-mail and he said he couldn't wait for me and had to go. Wow."