- STORE REVIEWS
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Updated on: 2020-03-22
1/5
DO NOT ORDER ITEMS ONLINE from Cabela's!!
"I placed an online order on 3/14/20 and the order was IN STOCK and available for pickup in 5-8 days. The Cabela's website showed the item still available and in limited stock on 3/19/20. I called to check on the pickup status of my order today (3/21/20) and was told my order was cancelled. They did not send an email or make a phone call. I was told there's a new shipment of that item coming in on 4/1/20, but it's not guaranteed to arrive so they cancelled my order. WAIT - why were they still selling the item I purchased in stores and online while I was waiting for an in-stock, online item? Customer service had no answers...They can't see any order history for that item, they can't keep my order on back-order, and they said I should resell the other items I purchased that are non-returnable through other channels. WHAT? Their excuse is that Amazon does this all the time. What a terrible customer service experience. Why does Cabela's cancel my online order while they were still selling the items for at least 5 days?? Maybe their online system is SO BAD that they can't keep track of online orders, or they decided to sell my pre-purchased item in the store at a higher price. Either way, I'll never order online from Cabela's again. Buyer beware! An order placed is not guaranteed to ever arrive!!! I should have used a local store that is not a merged BassPro/Cabela's corporation!"
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