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Updated on: 2021-11-01
1/5
30-day return policy
"Please be extremely careful when purchasing any items from dell.ca including laptops, unless you are 100% sure that you are intending to keep the items. The 30-day return policy begins from the date of the order. It took over a month's time for dell.ca to ship my laptop, with shipping date as Sept 23, 2021. My order was delivered on Oct 2, 2021. When I called them today (Nov 1, 2021), they said that the item is no longer returnable. I spoke to two customer service reps from the 1-800 number, and they both said that it is based on the order date."
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