"I used to work for this company. The employees do the best they can, but management/ownership are crooks. The owner, trying to skip out on paying property taxes, lives upstairs in a loft in the same facility that rebuilds batteries. They were busted by the FBI and Postal Inspection service in 2007-2008 for printing counterfeit postage on RMA and shipping labels. The batteries they use are not LG, Samsung, or Sony, but rather cheap no-name Chinese junk that doesn't work half the time. In fact, most batteries that make it out the door don't work properly, as they don't have laptops to test most of these batteries with. Moreover, they are good at losing batteries sent in. Also, prior to disassembly of a new battery, they have an X-ray machine to look inside, so they don't cut the PCB or into the cells. Well, this machine is NOT shielded. So every time it's used, anyone nearby is being exposed to dangerous radiation, without any warnings on the machine or by management. I'd be surprised if they are still in business, as their phone number doesn't work."