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preloader
2003-10-06
5/5
"Excellent prices, fast shipping. I would recommend IOCombo to anyone looking for a good deal on computer hardware. I hadn't heard of them before, but I was not let down. I even got follow up emails after the sale to ensure that I was satisfied."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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preloader
5/5
"Great prices and fast shipping! I found the best deals on hard to find items with this vendor. I will definately purchase from this vendor in the future. I hope their online presence grows so that others may enjoy great online purchasing."

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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preloader
2002-12-12
1/5
"I placed an online order with Tech Savings on November 16. The item was backordered, but I received no notification. I had to call customer service to find out about the back order. The order shipped on November 22. I received shipping notification on November 25. The item arrived in excellent condition on November 26. I opened the box to check the item only to find that a critical feature was missing. The part number implied that the feature was present. The manufacturer's website even lists the misleading part number as well. The item was a Belkin UPS; part number F6C325-SER. This part number implies that the UPS has a serial port. I opened the box to verify this only to find it does not have a serial port. I promptly contacted Tech Savings to try to exchange the item for a different unit. I applied for an RMA on December 9, and the RMA was denied on December 11 because the manufacturer does not "accept open/non-defective returns". This is partially my fault as I should have called a sales rep. I could have lied and told Tech Savings that the item was defective, and maybe they would have issued an RMA. Instead, I tried to rely on honesty, and the hope that they would exchange the item out. I now see the error in my logic. I cannot recommend Tech Savings as a good online merchant due to this poor experience. Buy elsewhere."

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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