- STORE REVIEWS
- PRODUCT REVIEWS
2022-08-15
1/5
Do NOT use TickPick! HORRIBLE experience!
"Bought tickets for Lady Gaga concert over a year ago. When tour was postponed and no new date was provided was not allowed to receive a refund. Paid $274 for Nosebleed tickets only to later learn these same tickets were selling for around $100 on THEIR OWN WEBSITE. So much for best possible price as they claim on their homepage. When I called to request either a refund or upgrade was told no. When I asked to speak to the manager was told the manager was unavailable and was then hung up on. Will absolutely NEVER use TickPick again. Would not recommend unless you want a horrible experience."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
TickPick.1 from TickPick has responded
Posted Sep-06-2022I am truly sorry your experience was not exceptional. We here at TickPick do strive to ensure all orders are flawless and both our buyers and sellers are happy with the outcome. I was able to review the order and I also reviewed the call and the agent whom you were disconnected with did attempt to call back right away and had to leave a voicemail. Sometimes our connections can be a bit spotty, but we will always have an agent reach back out if the call is disconnected due to connection issues.
There are many contributing factors that go into a seller's decision on how to set their prices (which is wholly out of TickPick's control), such as the demand for the event and how close it is to the event date. This is the norm across all secondary markets, but what separates us from our competitors is that we do not tack on any service fees to the listed price like other sites. we are a secondary market that doesn't own of any tickets listed for sale on the site that is instead comprised of ticket listings from hundreds of different sellers (mostly professional ticket brokers) who are listing their own tickets for sale at prices generally determined by market value. As is in our User Agreement, these prices may be above or below the face value that is printed on the tickets that buyers receive.
Please review our Buyer Price Guarantee to see what qualifies, and I do apologize this order did not.
We hope this provides clarity on the price discrepancy and does not discourage you from using our services in the future.