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2020-11-29
1/5
Would not honor reward certificate
"11/29/20. Printed out my $10 reward certificate for being West Advantage Gold Reward member. Certificate expires 9/27/21. Store would not honor the certificate. Sales clerk "Norine" just said system would not allow and gave me the company toll free number to call. I asked her simply to just honor the certificate I printed that very morning and she said no. Terrible customer service...for 10 bucks! Left me feeling terribly about this company and will now always seek other retailers for my needs. Really West Marine? Is that how you treat your customers? I will tell everyone at the marina where I dock my boat about this experience."
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