"I've been a loyal customer for awhile and recently had an issue with a La Roche Posay cleanser having a bad odor. I couldn't find a phone number to contact them so unfortunately, I had to communicate with them using their USELESS message system. It was like communicating with a robot. Same response..."sorry to hear about your problem, but La Roche products are all natural and should not have a bad odor.". This was the response I got from them over and and over again. Finally I was fed up and asked so can I return it or NOT??!! Then the response was the EXACT same and they added, Sorry we do NOT accept returns! I will be deleting my account and will never order from them again!"