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2019-12-24
1/5
First time shopping with Harry & David....and my last!
"Purchased a box of cookies as a gift on 12/11/19. Order went through normally and I waited. Finally received tracking number and waited! Tracking number never updated so called customer service on 12/17/19 and was told package would be there by 12/24/19. Nothing had arrived by 12/23 and checked again. I was then told it was out of stock! I then spoke to a supervisor who told me he was sorry but nothing could be done. I asked him how could the order go through and a tracking number be allocated when there was no stock. He had no idea and transferred me to another person to issue a refund. During that process she told me that they had a lot of problems with the inventory not being updated accurately and I was on of many who experienced this! This was my first shopping experience with them and will never attempt to purchase from them again!!"
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