- STORE REVIEWS
- PRODUCT REVIEWS
2005-08-15
4/5
"I am not a happy camper. Purchased 2 1GB RAM modules for my HUSH computer purchased from this vendor. Paid at least 50% over best price to get good RAM for a premium computer. 1 module received defective. Returned, and received a second defective module. Last thing I expected at these prices. It will be a minimum of 2 months before I have my full purchase. The second RAM they sent me failed exactly the same STRIDE6 test as the first. It almost looks like they sent back the same defective module I returned.
To their credit, they have given serious attention to my problem. I have talked with one of their senior technical people and with a business development person who is clearly very concerned about making me a "happier camper." What it boils down to is that they are finding it hard to believe that both RAM modules could have been bad. Apparently it passed the RAM diagnostic they are using, which is not the same one I am using -- from Microsoft. Well, we are making progress. I am sure it will get sorted out eventually. They offered that I would return the computer and they would do complete diagnostic and send it back working perfectly. But who can live without their computer for a week? Not me. It just seems so obvious to me that it's faulty RAM. The saga continues. As I said, I am sure they will work it out eventually."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
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