- STORE REVIEWS
- PRODUCT REVIEWS
2012-10-08
1/5
"I ordered replacement lenses on 9/28. Ship time was 3-5 business days. I spent all last week checking the mail waiting for my lenses to arrive. on 10/8 I received an e-mail notification that my lenses had just been SHIPPED. Nobody contacted me last week at all to tell me that the ship time would be longer than the estimated ship time of 4 business days. I called to ask for a refund and to cancel the shipment and they told me that the cancellation would cost $35 and said it was company policy. When I asked to speak to a supervisor the lady that barely spoke english told me she was the supervisor. I informed her that we all report to somebody and I would like to speak to her manager. She would not let me go above her to talk to anybody and claimed that they followed their policy and I'd have to pay the cancellation fee. I hung up very frustrated and upset. DO NOT USE THESE GUYS. AWFUL SERVICE and WORSE CUSTOMER SERVICE."
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