"I PLACED ORDER ONLINE, THE TRACKING SAYS DELIVERED, HOWEVER I NEVER RECEIVED MY ORDER, I SPOKE WITH SOMEONE AT CUSTOMER SERVICE WHO TOLD ME MY REFUND WOULD PROCESS IN 3-5 DAYS, I LATER RECEIVED A EMAIL SAYING MY REFUND HAS BEEN DENIED BECAUSE THE TRACKING SAYS DELIVERED, THE REP TOLD ME IM RESPONSIBLE IF THE PACKAGE WAS STOLEN OR MIS DELIVERED"