"I ordered 4 plants, and although the postal service tried every way they could imagine to destroy my box, they were so well packaged the plants survived their abuse. 2 of the plants had significant soil loss, but again, that was the postal services fault not mountain Crest, in my opinion. However my blue elf did come with significant sunburn, like black burnt areas. Most of the bottom leaves had to be taken off , and the others died within a day of being repotted. The other 3 were in great shape. I would definitely buy from them again"