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2017-12-12
1/5
Broken cake stand.... twice!
"I purchased the Jillian whitewash cake stand and it came in broken... the wooden pedestal was separated from the cake plate. Ballard designs sent a replacement promptly and the second cake stand received had the same problem. Ballard designs offered to send a third replacement which I refused as it's a Christmas gift and Christmas is less than two weeks away. I am forced to glue a very expensive cake stand back together and HOPE that the glue will hold it together. I was offered a 25$ store credit which I didn't accept. I thought such a reputable company might offer a more customer friendly solution but evidently I was mistaken. Extremely disappointed and will think long and hard before purchasing anything else from Ballard designs again!"
