"This unethical company is ripping off thousands of dollars from their loyal customers. If you are one of the MANY who are being refused refunds under their Iron Clad Guarantee, I am letting people know that they must file complaints to BOTH the State of Oregon Department of Justice, and also the Federal Trade Commission - (search for them as I don't think they are allowing me to post the links here). If possible, include copies of order confirmations and shipping confirmations that show the Iron Clad Guarantee. What they did is illegal, and if everyone files complaints, they will be held accountable. It only takes a few minutes. I can't stress how important it is that EVERYONE files BOTH claims!"