"I ordered two Cisco switches from them. I got one single email order confirmation when I placed the order online. Nearly a week later, the order was still showing "not yet shipped" in my account. I called them to ask why it hadn't shipped yet and they told me the order was cancelled. When I asked why, they told me I hadn't confirmed the order. I said I didn't know I was supposed to. Nobody told me. They tried to blame me saying the phone number I gave them was wrong (which I confirmed it was not) and that I also hadn't read their policies on their website. Give me a break! If you want my money, that's your problem. Why hassle me about it? I've ordered tons of high-priced items from NewEgg, CDW, Amazon, and BestBuy without this bureaucratic nonsense. No wonder they get so many crap reviews everywhere."