- STORE REVIEWS
- PRODUCT REVIEWS
2002-06-03
1/5
"I ordered Balder's Gate from this company. I was shipped the game in a timely manner and the transaction went fine.
Although, the first disk in the game was bad. There were bad sectors on the actual CD-ROM. I called CDAccess and they asked that I send them the bad disk, which I did.
I called them several times, they said they had it filed somewhere and would be taking care of it soon. After waiting quite some time, I just bought another copy from another company.
The last conversation I had with CDAccess, they were rude and now wanted me to send in the rest of the game as they had lost the bad disk I sent them in the first place.
I have never received a full product from this company and would not recommend CDAccess to anyone because on their extremely poor customer service."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
