- STORE REVIEWS
- PRODUCT REVIEWS
2004-10-16
1/5
"I've only made the one order with sotrick, and I won't be making the same mistake twice. I just get the feeling you are really playing russian roulette with your money when you hand it over to these people, maybe you'll get lucky, or maybe it will disappear into the ether.
I made an order, and paid with paypal, when the process was complete and I had sent them the money, their website said "security error" and wouldnt confirm my order had been received, so I emailed them and asked if they could double check everything went okay. No reply. waited a few days, then emailed again, No reply.
I looked around the website and noticed a few suspicious things, such as "Verified by paypal" links pointing to pages that said "NOT VERIFIED". Fearing the worst, I emailed once more and politely pointed out the suspicious things I had noticed and said that I was worried I had been duped, and asked them if they would please reassure me everything was okay. The owner emailed back a one line reply, saying I was "way out of line", I responded asking again if my order was received and there was no response.
I waited another 10 days, then emailed them saying If they could please check their records and issue me a refund, the owner replied saying the order had been shipped out and that I was trying to scam him out of the money...incredible.
update: 3 months later, the parts never did show up."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Web site reliability
Speed of web site
Web site being easy to use
2004-10-04
5/5
"These guys rock, they certainly aren't the cheapest retailers around, but it's worth paying the extra for their customer service and specialised products. I've had to return an item due to a fault, and they really made the process as painless as possible. I even accidentally damaged part of a product I bought from them (entirely my fault), I emailed them, explained the situation, and asked if they had any spare parts they could sell me so that I wouldnt have to buy a whole new unit, they sent me a free replacement! I was so impressed. Overall a very professional, courteous and helpful retailer, I can't think of a bad thing to say about them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2004-09-23
5/5
"Absolutely hassle free, was sent by courier the same day I ordered and arrived in great condition. Will definitely be using for dsl related products in future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
2004-09-06
2/5
"They don't like people cancelling, they will pull every excuse possible to take your money. They really let me down on my order as well, I ordered a camera and an accessory, they sent out the accessory and then kept me waiting for two weeks before telling me they dont have the camera....after I've already bought an accessory for it from them.
Their prices are pretty good, so if you can put up with the non-existant customer service and poor reliability, you might save a few pounds...your call."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Speed of web site
Web site reliability
Web site being easy to use
2004-09-06
2/5
"Dabs.com is not bad, until somehting goes wrong. If you get a damaged item or need to return something, here's what to do: forget it. dabs has the worst customer service department of any shop ever. They will only let you communicate via email, and they dont read them..I think they keyword scan them and fire off stock replies, I'm not kidding, They never read past the first line."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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