- STORE REVIEWS
- PRODUCT REVIEWS
2003-01-13
1/5
"I ordered a case from this company with two USB ports on the left edge of the bezel. One of the ports was defective. As soon as I plugged my USB wires into the motherboard, it started smoking. I contacted Upgradecenterinc.com by e-mail first. I had no response. I went to the BBB, and found a contact number. I called them this time, and they told me to send them an e-mail, and hung up. I sent three more e-mails, one to tech support, one to sales, and one to RMA department. I still didnt' get a response. I finally got a response on January 9th. Which informed me to send an e-mail to the RMA department. I replied telling them I already did that. I informed them that I needed to have this system shipped by the 15th, and how much of an inconveinence it was to me to wait on them to get me the part I needed. They replied back again on January 10th, letting me know they forwarded the message to the RMA department. I still haven't heard anything. I will never purchase anything from this company again!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
