- STORE REVIEWS
- PRODUCT REVIEWS
2003-09-02
1/5
"FRAUDS. Ordered on 8/25 and charged on 8/26. Item not shipped. Their own terms and conditions say they can ship in stock items right away and delays due to "promotions" would be a 24 hour delay at worst. As of 9/2/2003, nothing shipped and the only status email from them has been, "we're sorry for the delay..."
Learn from the rest of us, don't order from these frauds. I ordered specifically AFTER reading their terms and conditions. By not operating in a manner consistent with these terms they are DECEPTIVE and should be prosecuted.
I have already contacted the Florida State Attorney General, Pricewatch, and will contact the BBB. I recommend EVERYONE send an email to the Florida State AG at ****@****. Let's put these people out of business and hopefully behind bars.
UPDATE:
They DO hold credits back and they do NOT ship merchandise. They're idea of crediting your account is essentially waiting for you to dispute the charge with your credit card company (your legal right) and having the credit card company do a chargeback. (Giving you a temporary credit while they investigate and then getting the money back from the retailer, i.e., no charge to you.)
I have a funny feeling all the Florida AG complaints in addition to the BBB complaints got their attention (jail time tends to do that.) And now their "pat" apology answers here are nothing more than their lawyer telling them to cover their a$$es where they can.
I believe a class action suit is warranted but consumer protection laws in Florida should address this if the state AG would actually do it. I received a follow up letter from the AG confirming my "credit" and confirming their investigation into the matter.
Just look at their answers here... it took them 6 weeks to respond to the information I posted. And it appears they "mass posted" their canned responses on certain days."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
