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2016-02-05
1/5
Jet.com hides information from customers, and you have no idea when (or if) you will actually get items
"I had placed my first order with jet.com, and after having such an awful experience I am never going to shop at Jet.com again!
I placed an order for two items with an expected delivery date of 2-5 days. Since I am in the north east, and jet.com is in NY I figured it would be on the lower end of that range. I got the first item in 2 days, great. After the 3rd day the 2nd item still did not ship. I called for a status asking when it would ship, and they said well the seller was unable to complete the order. I said what do you mean, I bought it from jet.com. They said well jet.com doesn't actually sell and ship anything, they use other sellers, and that seller for my item was unable to fulfill the order and that the order was canceled. I asked why after 3 business days I was never told. They said I should receive something soon.
So I then order the item from another place that could guarantee faster shipping them jet.com. Then I just happen to see another email from jet.com (now a week later) stating they are still trying to fulfill my order. I called and asked why they were still trying to process a canceled order, and they told me it was not canceled (even though when I called a few days earlier they told me the order was canceled). After fighting with them over the phone, and being put on hold for several long periods I was finally able to get them to cancel the order, however they wanted to take away my promo discount that was applied to the order. Only after I threatened to dispute the charge with my credit card company did they allow it to be applied.
Whenever you call their customer service you have to hold for several long periods of time. They couldn't seem to even tell me how much I was going to be charged, its like their customer service didn't even have access to their billing information.
They claim they are an Amazon killer, however I do not see that. Their prices track exactly with Amazon, when theirs goes up so does jet.com's, and when Amazon's go down, so do jet.com's so there is no advantage to going with jet.com."
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2012-08-23
1/5
"Horrible Experience, Avoid! I ordered three pandora charms from them on 12/14/2010. A few days later when the order still had not shipped, I called and was told that in order to get the items by Christmas I would need to pay for expedited shipping, which I then did. They finally shipped ONE of the charms to me on 12/21/2010 but charged me for all THREE and did not even notify my that they would not be shipping me my total order. There was nothing on the web site or any contact that any of the items were sold out and would not arrive. I received the package on 12/23 and then discovered that I only received 1 item (but was charged for all 3). I then had to scramble to find a local jeweler for the other items to complete my gift. In order to get my money back for the 2 non-delivered items I had to file a claim with my credit card. I reported them to the Better Business Bureau which they then lied when they responded to my complaint. I would never order from them again."
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