- STORE REVIEWS
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2023-09-17
1/5
Awful Customer Service!!!
"I purchased an item from the app and at some point the status changed to delivery failed due to wrong address while the same time I purchased 6 more items and all were delivered. The package was sent to the wrong country. I still haven’t received my refund because they are asking for evidence which I have been providing for almost 5 weeks and I have contacted the customer service 7 times and texted about 12 different agents, and I still get the same answers. I sent them proof from the postal offices, from the logistics company and even one of their own agent told me that this is all the evidence they need to issue the refund. They keep sending me a link to track the package which clearly states that the package is still in the wrong country."
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