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preloader
2003-04-27
5/5
"Kevin is the best. The guy bent over backwards to make sure my system was everything I was looking for. He always responded quickly to my many e-mails with helpful information. No only did he seem genuinely interested in my needs but he was knowledgeable about and interested in the products themselves. I don't know anything he could have done to make purchasing from him any better. Although you may find someone cheaper, he's open and honest about his margin and earns every penny of it. He gets my highest recommendation."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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