- STORE REVIEWS
- PRODUCT REVIEWS
2015-08-16
1/5
"I have the same complaint as the first reviewer here. I purchased a product from Rockler that did not perform as they claimed it would so I submitted a one star review of the faulty product on their web site. It was quickly removed. I shortened and softened the review significantly and posted it again. It was also quickly removed. Both reviews were entirely accurate and true descriptions of the product and the way it fails to work like they say it does and included no inappropriate or inflammatory language. They just decided that people don't deserve to know the truth about the product and deleted the reviews.
Since then there have been a great number of glowing reviews posted about this same product. Many of which specifically and falsely claim that the worst part of the product is actually great. This raises all kinds of red flags for me. Nobody that has actually used this product could honestly come to that conclusion because it's just not true.
I know that Rockler removes honest and respectful negative customer reviews from it's website. I am also extremely suspicious of all these positive reviews they have posted that praise the very part of the product that makes it virtually useless in almost any situation. I will never use this product again, it's that bad.
I will never believe anything I read on their website or in their catalog that I cannot independently verify. The way they manipulate the customer review ratings is totally dishonest. Their prices are crazy high on everything all the time anyway so I have no intention of ever buying anything from them again.
Dean"
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