- STORE REVIEWS
- PRODUCT REVIEWS
2017-12-17
1/5
Atrocious, inconsistent, outsourced customer service
"Ultimately the store lost the sale of five $50 gift cards and one $99 scarf because of the ridiculous customer service routine I went through. I wanted to purchase everything through the Bloomingdale's website but I wasn't sure about shipping charges for the gift cards, so I called customer service. The rep, whose English was so poor that I wasn't sure if I had actually reached Bloomingdale's, said it would be $2 to ship each gift card. I went online to finish the order but the shipping charges were showing up as $5 for each gift card, not $2. It seemed absurd to pay $25 to ship 5 small cards in an envelope to the same address (not to mention $8.95 to ship the scarf), so while I had my cart open I used chat to contact customer service. Here is the exact written answer I got:
"Did it says that estimated? You will be charge of $5 in each gift card."
I decided to call Bloomie's customer service one more time. And one more time I reached a rep who could barely speak English. And who started the conversation by thanking me for shopping at Macy's. I am not kidding. This one said he would place the order for me and charge a total of only $5 to ship all 5 cards. There was no way I was going to give this character my credit card number, so I just gave up on the entire order. This episode soured me on Bloomingdale's - probably the worst I have ever experienced with any retail outlet in my entire life. I never got the scarf and found a way to purchase five Saks 5th Avenue gift cards with NO shipping fees at all."
