"Ordered Diehard Platinum Battery Jumper was a decent price so paid the extra money to get faster shipping. Got an email the next day that the product was back ordered until 11/13 yet they charged me for the expedited shipping. Sent a $5 coupon for my trouble but nothing else despite me paying more that double that for the faster shipping... Spoke to Kaitlyn in customer service who sighed during the conversation and made me feel like I being a pain for cancelling my order. No offer of waiving the shipping or any sort of apology. Wow. Never will do business again with this company."