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2014-04-28
4/5
"Made good on their promises."
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2011-03-10
1/5
"I have ordered several things from Safemart over the past couple of years, and every order was delivered on time with no hassle other then trying to get them to refund overcharged shipping that took about a month to get refund on one order.
The 2011 Safemart is not the same company. My last order with them arrived 2 weeks late, although promised in 2 days. Arrived incomplete (missing the power cord to a new GE panel), promised to ship by overnight several times, did not deliver on any of those promises. So Finally had to cancel the order considering that I didnt feel comfortable allowing a mis-managed company like this to also be the company in charge of alerting the police, fire etc...Couldnt afford to have another broken promise by them if my alarm went off or emergency medical was required.
When I called to explained my situation and why I was cancelling, I was told it was no problem and I would receive an email which would include an RMA # and address to ship equipment back to. I received nothing. I made several phone calls and sent 5 emails requesting the RMA info. I never received the RMA info, but received a voicemail letting me know I would be charged a 20% restocking fee and it wasnt to late to change my mind...and another call which was a salesman offering me 2 free months of monitoring to stay or again face the 20% restocking fees. Had to report to my Credit Card Company's dispute dept in order to get refund.
This company has lost their way, they are no longer the old Safemart that provided good customer support and service in the past. They have become a den of theives who refuse to issue refunds contrary to what their website says...they operate like your typical online NYC camera store with HIGH PRESSURE SALES CALLS AND/OR THREATS OF RESTOCKING FEES AND AVOIDANCE TACTICS. With so many choices out there, why take a chance on these guys and put them in charge of your home/office security systems?
***Buyer Beware***"
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2007-09-30
5/5
"First time buying from them. They had the lowest price after checking around for about an hour. 15% less, thought they made a mistake. Item arrived on time as promised. Very satisfied, will buy again. Highly recommend."
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2007-09-20
5/5
"5/5 STARS: VERY HAPPY WITH HARDWARE WORLD
7/2009 UPDATE:
Hardware World did an outstanding job going out of their way to see that I was well taken care of with my transaction. We had a small hiccup, pump had a factory defect- (No fault of HW World) and was working under a very tight timeline to get resolve. I had the pleasure of working with a very talented young lady by the name of Sandra, who was instrumental in making sure everything fell into place for me. I've dealt with lots of folks over the years- she really made all the difference in the world and is a huge asset to Hardware World.
My experience with Hardware World was VERY POSITIVE, and I recommend using them if your looking for good selection, low prices and most of all- the peace of mind of knowing that they have a 5 STAR Customer Service Dept that you can count on to go the extra mile for you- in case you need it. I will certainly buy from Hardware World again in the future.
|\_ |\_"
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