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2016-03-16
1/5
Incompetent thieves smiling in your face.
"Store #931, Initial customer contact is very friendly with a can do attitude. I was thinking I may have found my new 'go to' auto shop. I had asked them to install 2 front struts, 2 new tires on the front and then perform front-end alignment. They called me and said they could not remove either of the 2 lower strut bolts from the control arms and then proceeded to tell me they would require an additional $1690 to replace my entire lower suspension on each side of my vehicle. I declined the additional work but asked they just install the 2 tires for now and was also advised I would have to pay 1 hours time for the attempt, sounded reasonable. Before picking up my truck I now plan on doing the work myself this weekend and stopped by my local Advanced Auto parts to purchase the required parts, a new lower strut bushing/bolt for each side, $33 each, no where near $1690. I estimate it will take me less than 2hrs each side to cut the bolt off and install the new bushing and strut. Now if they offered to do the actual repair without replacing my entire lower suspension I would of gladly paid for their time ($110/hr) and the $66 for the additional parts. I pick up my truck and remove a front tire to inspect their work and noticed my brand new 1 day old CV axle now has a hole in the boot leaking grease. I then inspected the other side and found everything to be fine with the exception of a severely mutilated lug nut. I also noticed when removing my torsion bar linkage they decided to use some sort of pliers to aid them in removal of the nut instead of 2 wrenches, no functional damage here I guess just shiny scratches. So after I go back to the shop the service manager has agreed to reimburse me if i replace the severely mutilated lug nut, but denies puncturing the rubber boot on my brand new 1day old CV axle. I'm still dealing with denial and runaround to get reimbursed and am told I have to wait another week to talk to the store manager.
I have been rebuilding/repairing vehicles for 30 years. I'm getting older and I'm still looking for a dependable shop to do work for me when I decide I don't want to do the work myself, this is definitely NOT that shop. I would have considered going back to this shop for future repairs if they were able to accept responsibility for the damage they caused and correct it or reimburse me without me having to spend time to get them to do the right thing."
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