- STORE REVIEWS
- PRODUCT REVIEWS
2006-02-15
5/5
"I ordered my Kawai MP8 before Christmas, knowing I would be out of town for the holidays. Because Kraft has an online inventory, I was able to find out exactly when they would ship, how many they had in stock, and the shipping time. After the order, I found out there was a delay in shipment immediately because of their website, and was able to call directly and have the order delayed without any problems. Kraft customer service made two follow-up calls to ensure I would be in town for delivery. It was a wonderful experience and Kraft seems to have melded all the positive aspects of internet shopping (ease, information, and competitive pricing) with the positive aspects of store shopping (excellent customer service)."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
