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2021-07-30
1/5
Terrible. Lazy. Rather argue than do anything.
"I went in to purchase a new tool box, some tools, an air compressor, and some other odds and ends. The first person I spoke to about the toolbox (item # 1004-323-026) acted like I was bothering him, wasn’t truthful in his answers, and directed me to customer service. Employees at customer service tried to help, said they needed to track down the actual boxes containing my tool box to pull them. They weren’t where they were supposed to be. Fine. The guy finally tracked them down in receiving and was able to pull the top half of my toolbox but said the other half was buried in a trailer on receiving and he couldn’t get to it. I spent about an hour leaving them to figure it out gathering my other purchases. I came back to receiving where half of my box was sitting. I got nothing but excuses as to why they couldn’t pull the other half. “It’s buried” “no one here can use the jack” “we can’t get to it” “everyone is busy unloading the trailer next to the one your box is in and we can’t stop everyone to pull your box”. I’d been waiting an hour. At 8pm I was told by a manager they could will call it and have it ready for me some time tomorrow. Here’s the rub. One employee had shown me a photo of how “buried” and “blocked in” and “impossible to get to” the other half was. It wasn’t. It was in a trailer next to the one being unloaded. The right side was mostly emptied already. There was a motorized pallet jack underneath of the pallet blocking my box in. My box was on the edge, meaning all they had to do was move the motorized pallet Jack with the pallet it was already under out of the way, go in with a flat cart, slide the box onto the cart, and bring it out, then put the pallet they moved back. Two, maybe three minutes tops. Super easy. I couldn’t believe it. I waited an hour for them to pull this “impossible” box, then went rounds with a manager making a million excuses as to why they couldn’t get to it. The time I spent waiting and arguing and “being in the way” it could have been pulled, purchased, loaded, driven home, and assembled with half my tools in it. A thousand dollar tool box and another thousand dollars of purchases in a cart at the registers waiting on this box to be pulled and I left everything there because they are so lazy and inept they couldn’t move one pallet out of the way to pull my attempted purchase. The manager even offered me a discount to let her will call it to be pulled tomorrow. I don’t care about the discount, I wanted to set up a new tool box tonight. Tomorrow doesn’t work for me for several reasons, none of which matter now. I know a corporate giant like Home Depot doesn’t care about losing little old me as a customer but here we are, and they have. Good luck if you need anything in this store, folks. You’re gonna need it."
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