- STORE REVIEWS
- PRODUCT REVIEWS
2016-01-09
1/5
"So disappointed. I ordered 4 beautiful dining room chairs which were shipped quickly. However, one of the chairs was missing some hardware to attach the seat, thus making it unusable. I contacted One Kings Lane immediately to report this and they said they would get with the vendor to get the needed part sent to me. I had explained that I had even tried to find the missing parts at Home Depot, Lowes and other places and was told they were custom parts and only the manufacturer could send me the replacement part. Finally after another week or so, One Kings Lane sent me an email with a tracking # saying the parts had been shipped. Yet for another couple of weeks, the tracking # showed the item had never been picked up by UPS..So again I called and while they apologized and said they would get with the vendor again and let me know when another attempt at shipping would take place. This last correspondence was over a week ago and still not a word back. I have now asked for a partial refund for the one defective chair or to have their vendor send me a chair with all the hardware. While i love the chairs, I will never deal with One Kings Lane again due to their lack of follow-up for my purchase."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Favorite Stores
5999 reviews
Least Favorite Stores
18 reviews
