- STORE REVIEWS
- PRODUCT REVIEWS
2009-02-18
2/5
"Ordered a rug thru the website. It arrived in just over a week, however it must have not gone thru any Quality Control at all. There were over 15 missing stitches that were very obvious in the Safeih Rug. They appeared as small holes all over the rug. I was issued a return label for UPS and was expected to drop it off for shipment. I called customer service to request a pickup as I live 15 miles from the nearest UPS store. Customer service set up a pick up with UPS and it was picked up in one business day. My dissatisfaction stems from the lack of any tracking numbers being issued when the order is being shipped. In fact my original order never changed, always showing in progress. Having dealt with other online companies I feel this is a real problem with Ballard Designs, the lack of any tracking information what so ever."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
