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2024-01-05
1/5
Fabricated tracking claimed as proof of delivery, declined to refund no delivery!
"We ordered 2 chairs from AliExpress on Dec 1st, 2023 for a total of $85.92. The estimated delivery was December 27th, and the Order ID is **************; we did not receive the package by that time, and since we traveled, we checked on Jan 2nd, 2024 about the status. AliExpress told us it had already been delivered under the FedEx Tracking number **************. The tracking shows it was delivered on Dec 11th, which we did not receive. The proof of delivery at FedEx is available publicly, and it does not show the address but shows the signature "Menman," which is not us. We reached out to AliExpress on many occasions, and they told us it was delivered and would not help us unless we proved we did not receive it. We filed a claim with FedEx for not receiving it, but the FexEx submission was not accepting our delivery address as the correct address for the package. We still filed a claim with FedEx, which was declined the next day. They said they would only talk to the sender, and we asked AliExpress to issue a claim, which they repeatedly asked us to do. We called FedEx again, and they told us we were not the recipient and AliExpress was not the sender; the tracking is sent by Walmart, Ohio, and the recipient is Walmart, Tucson, Arizona; we told this to AliExpress, and they declined to investigate and closed the case. We asked for a full refund. We contacted the shipper, who agreed to refund if a dispute can be made, but AliExpress declined to open a dispute; they claim it was delivered, which is not the case. We never received it, and the tracking does not have our order address or name. I asked AliExpress to contact FedEx to verify we were not the recipient. Instead, they asked us for a signed letter from FedEx stating we never received this package; however, since the tracking is not for us and they declined to talk to the recipient, we cannot provide such a letter."
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