tommygoshay

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2023-12-15

1/5

Switch a roo.

"I purchased ticket for row 8 tickets for row 23 and my friend purchased 1 ticket for the same row. When they emailed me my ticket the said row 22 so I called and they said the reason the row changed from what they told me because the seller upgraded my seats . So now my friend that purchased the single ticket is left sitting along in row 23 because vivid moved my seats without permission and they won’t do anything about it. I will be turning them over to the BBB. People please beware of this site."

vivid.seats from Vivid Seats has responded

Posted Feb-06-2024

Hey there! We understand that having your row changed may be inconvenient, and we would like to shed some light on our policies. Due to the nature of ticket marketplaces, inventory can quickly become unavailable. It is a part of our guarantee that you will receive identical, comparable, or upgraded tickets. In the event that the original tickets you purchased are no longer available, the seller has the option to provide comparable or upgraded tickets. We regret to hear that this caused you to no longer be in the same row as your friend; however, we are unable to guarantee that you will be seated with someone unless the tickets are purchased within the same order. We hope that this helps clarify how our platform works and that we are able to provide you with a better experience in the future with the information we have provided. Thank you for the feedback!

Reviewer Since Dec 2023

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